Privacy Policy

ISO Assist is committed to protecting your privacy and ensuring that any personal information you provide is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

Who We Are

ISO Assist provides consultancy services to organisations seeking ISO accreditation. For the purposes of data protection legislation, ISO Assist is the data controller responsible for your personal data.

What Information We Collect

We may collect and process the following information:

Contact details such as your name, email address, phone number, and business name
Information you provide when completing contact forms or making enquiries
Correspondence you send to us by email or through the website
Basic technical data such as IP address, browser type, and website usage (via cookies)

We do not collect sensitive personal data unless it is specifically and knowingly provided by you.

How We Use Your Information

We use your personal data to:

Respond to enquiries and provide information about our services
Communicate with you regarding potential or ongoing work
Maintain internal records
Improve the content and performance of our website
Comply with legal or regulatory obligations where required

Your data will only be used for legitimate business purposes and will not be processed in a way that is incompatible with those purposes.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Your consent (for example, when you submit a contact form)
The performance of a contract or steps taken prior to entering a contract
Compliance with a legal obligation
Legitimate business interests, where these are not overridden by your rights

How We Store and Protect your Data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Personal data is only retained for as long as necessary for the purposes for which it was collected, or as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. Your data may be shared only where necessary to:

comply with legal obligations
protect our legal rights
support legitimate business operations (e.g. secure IT or website hosting services)

Any third parties we use are required to handle your data securely and in accordance with data protection laws.

This website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use the site and allow us to make improvements. You can control or disable cookies through your browser settings. For more information, please refer to your browser’s help documentation.

Your Data Protection Rights

Under data protection law, you have the right to:

request access to the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your data where appropriate
object to or restrict processing in certain circumstances
request data portability

To exercise any of these rights, please contact us using the details provided on the website.